Sg2 Perspectives

179: Consumer Loyalty

This week on Sg2 Perspectives, we’re diving into the idea of customer loyalty in health care, so we invited members of Sg2’s Consumer Innovation team, Principal Yelena Bouaziz and Consulting Director Tek Vu, to talk about focusing and connecting consumer efforts with traditional strategy work. Yelena and Tek discuss customer loyalty in the realm of capacity and growth, customer loyalty metrics, and how organizations can get started with their customer loyalty strategy.

Read more about customer-driven growth strategy in Yelena’s blog post.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

178: Using Digital Health to Address Workforce Challenges

Workforce shortages continue to challenge the health care industry, and digital health has been brought up as part of the solution to these challenges. So this week on Sg2 Perspectives we invited Sg2 AVP, Member Backed Ventures, Corey Pegg and Director Andrew Rebhan to talk to us about where digital health is today and where it’s going. Corey and Andrew discuss digital health and the end of the public health emergency, the role of AI, and how organizations can keep moving forward with their digital health strategies.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

177: CINs as a Strategic Approach to Managing Triple Aim Goals

This week on Sg2 Perspectives, we’re talking about clinically integrated networks (CINs) with Sg2 Associate Principal Joseph Maher. Joe discusses how CINs have evolved; their challenges and advantages; and how they can help improve health outcomes, patient experience and costs.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

176: Virtua Pride Primary Care’s Tailored Approach to Serving Its LGBTQ+ Community

In honor of Pride Month, Sg2 Perspectives invited Jacob Semple, Practice Manager, Virtua Pride Primary Care, to join us to discuss the organization’s segmented approach to providing primary care services for the LGBTQ+ community, as well as allies. Jake shares how Pride Primary Care got started, how its first year has gone and how the organization’s tailored approach to care has allowed them to partner differently across its community.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

175: Beauty in the Balance: A Preview of Sg2 Executive Summit 2023

The 2023 Executive Summit is coming up in July—with a theme of “Balancing Act: Find Your Future Footing”—so on Sg2 Perspectives this week, we invited Sg2 Principal Rebecca Limestall and Senior Principal Bill Woodson to give us a preview of what will be covered at Sg2’s flagship event. Rebecca and Bill provide insights into this year’s theme—as well as the balancing act between growth and margins—and share some topics our experts and guests will be digging into during the event, such as consumerism, health equity and the disrupter ecosystem.

Sg2 members can register for Executive Summit 2023—either in person or virtually—here.

174: Stories From the Field: Getting Back to Basics

This week on Sg2 Perspectives we check in with Sg2 Principal, Client Relations, Andrea Davis and Client Relations Director Traci Donato to learn about what’s top of mind for strategy leaders from our member health systems across the country. Traci and Andrea discuss creative partnerships, leveraging data and the focus on near-term growth, as well as share optimistic examples of how organizations are getting through these challenging times.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

173: Key Takeaways from the Sg2 Impact of Change® Forecast 2023

In May, Sg2 released our 2023 Impact of Change® Forecast, which provides the health care industry’s most advanced projection capabilities to accurately forecast national and market demand trends not just for the next year, but for the next decade. So this week on Sg2 Perspectives, we invited two instrumental contributors to the Impact of Change forecast, Sg2 Principal Karyl Kopaskie, PhD, and Director Tori Richie, to discuss new forecast capabilities, as well as underlying forecast themes, including procedure site shifts, virtual visits and care at home.

Learn more about the Sg2 Impact of Change Forecast here.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

172: Viewing Top Topics in Health Care Through a Service Line Lens

Sg2 Perspectives has been speaking to many of our experts across the Sg2 and Vizient enterprise on what topics are resonating the most with health system members around the country. On this week’s episode, we dive deeper into these topics with our Sg2 service line colleagues—Principal Chad Giese, Associate Principal Cory Jones and Director Stephanie Snider—to find out how these themes fit into service line strategy. Chad, Cory and Stephanie tackle consumerism, systemness and ambulatory shift of procedures for the CV, cancer and behavioral health service lines.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

171: Strategic Approaches to Improving Digital Health Equity

Digital health access is a core element of health equity—an important topic for Sg2 and our parent company, Vizient. So on this week’s Sg2 Perspectives, Sg2 Senior Consultant Nikita Arora and Director Andrew Rebhan help us explore digital equity: challenges and solutions, the populations impacted the most, and where organizations can start for digital equity improvement.

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.

170: What Does the Risant Health Collaboration Signal for the Health Care Industry?

We at Sg2 tend to nerd out a bit with breaking health care news, so when we heard about the new approach to collaboration and scale that Kaiser Permanente and Geisinger Health are attempting with Risant Health, Sg2 Perspectives decided to invite some of our experts to share their ideas on what this means for the industry and what Risant Health may do next. Sg2 Principal Jennifer O’Connor, FACHE, and value-based care experts Associate Principal Joe Maher and Associate Principal Bill Ringwood join us for a fun, speculative conversation around what they believe will happen—and what they believe will not—as well as how the health care industry may respond.

Learn more about the new Kaiser Permanente and Geisinger partnership in our blog post Risant Health, a New Disrupter on the Scene?

We are always excited to get ideas and feedback from our listeners. You can reach us at sg2perspectives@sg2.com, find us on Twitter as @Sg2HealthCare, or visit the Sg2 company page on LinkedIn.